Refund & Replacement Policy

Clause 1: Definitions

• Service: Any digital subscription, account access, top-up, or gift card sold by StreamyBD.
• Credential Delivery: We give you the account login or access details (for example Crunchyroll or Netflix plans).
• Own-Account Delivery: We activate, upgrade, or top up an account that belongs to you, for example YouTube Premium through a Google Family invitation sent to your own Gmail.
• Gift Card / Code: A redeemable code delivered to you.
• Remaining Time: The number of unused subscription days from the time an issue is reported.

Clause 2: Our Guarantee (Credential Delivery)

• Any issue from our side is solved or fully replaced within 24 hours of your report.
• If it can't be solved within 24 hours of purchase, a 100% refund is issued.
• If an unsolvable issue from our side happens later, you get a refund for the remaining unused days.
• Example: On a 30-day plan, an unsolvable issue on day 15 means a refund for the remaining 15 days.
• If a delivered account lasts 28 or 29 days instead of 30, we credit the missing day(s).

Clause 3: What's Covered

• Premium removed from the account.
• Cannot log in, credentials invalid, or access revoked.
• Payment completed but order not delivered.
• Logged out of a shared account: contact us and we send fresh login details.

Clause 4: Account Suspension

• If the suspension is caused by a particular user, for example by breaking the usage rules, that user is banned from StreamyBD and denied all future services. No replacement and no refund are given in that case.
• If the suspension happens through no fault of the user, that user gets a replacement.
• To establish which case applies, send proof: a screenshot or screen recording of the suspension notice.

Clause 5: Own-Account Purchases & Gift Cards

• When we deliver to your own account or deliver a gift card/code, we provide a receipt.
• Our liability ends once the purchase is delivered to your account or the code is delivered to you.
• YouTube Premium (Google Family invitation) only: Google may remove Premium if it decides that your account is not part of the current Family household. If this happens, we send you an invitation to a new Google Family. If your existing Gmail cannot join the new family because of Google's Family/Household restrictions, you may either continue the remaining subscription period on a new Gmail account or receive a refund for the remaining unused subscription period. Google controls Family/Household eligibility; StreamyBD cannot override it.

Clause 6: Usage Rules

Breaking any of these rules voids all support, replacement, and refund:

• No sharing of the account or login details in any form.
• No logging in on more devices than your plan allows, as stated on the product page.
• No VPN use unless StreamyBD instructs you to use one.
• No changing the password, email, profile names, PINs, or other users' profiles.
• No changing account settings or the subscription.

Clause 7: Customer Cooperation

• Report issues promptly with your order ID, payment proof (TrxID), and screenshots.
• Respond and cooperate with troubleshooting (re-login, VPN off, cache clear, device switch) within the 24-hour window.
• If you don't respond or cooperate within 24 hours, support for that issue is voided.

Clause 8: Not Covered

• Change of mind, mistaken purchase, or a lower price found elsewhere.
• A specific season, show, or language not being available. Please confirm availability before buying. Plan, profile, language, or region changes are not accepted after delivery.
• Problems caused by your internet, device, or VPN.
• Platform-wide outages or maintenance outside StreamyBD's control.

Clause 9: Refund Procedure

• Contact us on WhatsApp or our official page with your order ID, TrxID, and a description of the issue.
• Eligible refunds are processed through EPS and sent to your original payment method (bKash, Nagad, Rocket).
• A refund may take up to 10 days to arrive, depending on the payment method.
• Any fee incurred during the refund process depends on EPS and is not set by StreamyBD.

Clause 10: Anti-Abuse & Fair Use

• Repeated misuse, refund abuse, or chargeback attempts may result in service termination and denial of future refunds.

Clause 11: Policy Updates

• StreamyBD may update this policy at any time to reflect changes in business practices or platform requirements.
• The latest version published on the official StreamyBD website supersedes all previous versions.